Frequently Asked Questions

How do I place an order?

Simply select your desired items, choose the appropriate options, and proceed to checkout. You will receive an order confirmation email once your purchase is completed.

How long does order processing take?

Orders are processed within 1–3 business days, excluding weekends and public holidays.

When will I receive my tracking number?

Once your order is shipped, a tracking number is sent within 24 hours by email.
Tracking updates may take up to 24–48 hours to appear.

How long does shipping take?

Estimated delivery times are:

Italy & Europe: 5–10 business days
International: 7–15 business days

Delivery times are estimates and may vary due to external factors such as customs or carrier delays.

Do you ship internationally?

Yes, standyclothes ships to multiple countries worldwide. Shipping availability and costs are shown at checkout.

Are customs fees included?

Customs duties, taxes, or import fees (if applicable) are not included and are the responsibility of the customer.

Can I change or cancel my order?

If you need to modify or cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may no longer be possible.

What if my order is delayed or lost?

If your order appears delayed or lost, contact us at standyclothes@outlook.com.
We will assist you by contacting the carrier and providing updates.

What if I entered the wrong address?

Please make sure your shipping address is correct at checkout.
standyclothes is not responsible for delivery issues caused by incorrect or incomplete address details.